Verify Your Identity in Solution Provider Portal

All Solution Provider Portal users, including developers, service providers, and invited employees, must verify their identity regardless of their role or access level within the organization. This guide shows you how to complete the identity verification process in Solution Provider Portal.

Before you begin

To verify your identity, Amazon requires at least two documents: an identity document and a proof of address document. Before you start the identity verification process, make sure that your documents meet the following requirements.

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Important

If your identity document doesn't match your country of residence, make sure that your proof of address matches your country of residence.

Identity document

During the identity verification process in Solution Provider Portal, the available identity document options for your country are shown in a menu. Amazon accepts identity documents such as a passport, national identity card, or driver's license.

Your identity document must:

• Be a government-issued photo identity document that is recognized and issued by the country where you are a citizen or resident.
• Show your first and last name.
• Include your date of birth.
• Show the unique ID number.
• Have an expiration date (if applicable). If your document doesn't have an expiration date, you can enter a date of three months from the date of registration.
• Have your signature (if applicable).
• Include all required information from both sides of the ID (such as signature, expiration date, date of birth, or barcodes, if these appear on the back).
• Be scanned or photographed in color.

Proof of address document

For the proof of address document, Amazon accepts current bank statements (for example, a checking/savings account or a loan account statement), credit card statements, or account statements provided by an e-commerce payment service provider such as Payoneer, Hyper wallet, World First, and Alipay.

Your proof of address document must:

• Be issued within the last 180 days and show the issuing date, due date, or transaction dates.
• Include financial institution details that show at least one of the following details: bank name, bank stamp, bank signature, or bank logo.
• Show the name and address of the account holder.

Complete identity verification

To verify your identity in Solution Provider Portal, take the following steps:

⚠️

Important

Be careful to avoid typos when you enter your information. Your first and last name, date of birth, ID number, and ID expiration date (if applicable) must exactly match your uploaded documents.

1. Sign in to Solution Provider Portal.
2. Choose Get Started.
3. Complete the business information form.
4. For Receive PIN Through, take the following steps:
   1. Choose SMS or Phone.
   2. Complete the CAPTCHA.
   3. Enter your phone number.
   4. Choose Send SMS.
5. In the One-time PIN field, enter the PIN that you receive, and then choose Verify.
6. After verification, choose Next.
7. Complete the primary contact person information form, and then choose Next.
8. Review your basic details and primary contact person information, and then choose Next.
9. Upload your supporting documents.
   The primary contact person must provide one identity document and a proof of address. Acceptable documents vary based on country selection. For document requirements, refer to Before you begin.
10. Choose Next.
11. On the status banner that displays Identity verification is required, choose Continue.
12. In the new tab that opens, complete the identity verification form.
13. Choose your preferred verification option.
14. Acknowledge and choose Start Identity Check.

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    Important

    Ensure that all details are accurate. You can't edit your information after you submit the form.

15. Follow the verification steps.
16. After you complete verification steps, monitor your verification status:
    1. Look for the on-screen message that confirms your document submission.
    2. Allow up to two business days for Amazon's review.
    3. Watch for verification results in your email.
17. After you successfully complete identity verification, choose Get started after your identity verified and fill out one of the following forms:
    • For SP-API role access, fill out the developer profile form.
    • For service provider access, fill out the service provider profile form.

Frequently asked questions

Review the following common questions and answers about identity verification.