Solution Provider Portal Account Unification

Prior to the creation of Solution Provider Portal, developer accounts were located in one or more portals (Seller Central, Vendor Central, and Developer Central) within multiple regions. Solution Provider Portal provides an all-encompassing portal where developers can create one account to simplify their account management.

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Note

Solution Provider Portal is replacing Developer Central. Seller Central and Vendor Central continue to remain active.

Profile unification use cases

You can use the profile unification feature to select and migrate your active profiles into Solution Provider Portal. Refer to the following use case workflows to unify your account.

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Tip

For a video about account unification, refer to How to Migrate and Unify Your Amazon Developer Accounts to Solution Provider Portal on the Amazon SP-API Developer University YouTube channel.

One account or email, one active developer profile, one new Solution Provider Portal developer profile

In this use case, you currently use a single email to log in to Seller Central, Vendor Central, or Developer Central. Your account has one active profile, which you want to convert into a new Solution Provider Portal developer profile.

Follow these steps to unify your account:

1. Log in to the Solution Provider Portal using your existing email and password. This takes you to the onboarding page.

2. Review the information listed in Step 1. Authenticate all emails associated with your developer profiles. You can select See details to view your:

   • Production and sandbox apps
   • DRAF contact information
   • Approved data access
   • Security controls
   • Use case questionnaire (completed during DRAF)
   • Number of support cases

3. Select Confirm & Continue.

4. A prompt asks you to verify if you have any other accounts or profiles. Select Continue.

5. You're redirected to the Solution Provider Portal homepage where you're notified that your profile is being created. Setup can take up to 10 minutes.

6. When your profile is ready, your screen displays Congrats! Your profiles have been created.. Select Proceed now to access your Solution Provider Portal account.

Single email, two active profiles, single merged profile

You use one account to log in to Seller Central or Vendor Central. Your account has two active profiles and one inactive profile. As part of the unification process, you must merge your two active profiles into a new Solution Provider Portal developer profile.

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Note

In this scenario, you'll consolidate multiple SP-API profiles under one account to simplify your integration and API operations. However, you can choose to keep more than one Solution Provider Portal profile if your business needs require it.

Follow these steps to unify your account:

1. Log in to the Solution Provider Portal using your existing email and password. This takes you to the onboarding page.

2. Review the information listed in Step 1. Authenticate all emails associated with your developer profiles. Your two active and one inactive profiles are listed. You can select See details to view each active profile's:

   • Production and sandbox apps
   • DRAF contact information
   • Approved data access
   • Security controls
   • Use case questionnaire (completed during DRAF)
   • Number of support cases

   If any information is incorrect, select the Contact Developer Support link.

3. If the information is correct, choose Confirm & Continue.

4. A prompt asks you to verify if you have any other accounts or profiles.

   • If you have additional accounts, choose Authenticate another email.
   • If you don't have additional accounts, choose Continue.

5. In Step 2. Consolidate your previous developer profiles to a new SPP profile, name your new Solution Provider Portal profile and specify your email address.

6. Choose Confirm & Continue.

7. You get a warning stating that this unification cannot be undone. Select the box next to Yes, then choose Confirm.

8. You're redirected to the Solution Provider Portal homepage where you're notified that your profile is being created. Setup can take up to 10 minutes.

9. When your profile is ready, your screen displays Congrats! Your profiles have been created.. Select Proceed now to access your Solution Provider Portal account.

Multiple emails, multiple active profiles, multiple merged profiles

You have two or more accounts across Seller Central and Vendor Central. You want to create two or more Solution Provider Portal profiles and distribute your active profiles across these new profiles.

Follow these steps to unify your account:

1. Log in to the Solution Provider Portal using your existing email and password. This takes you to the onboarding page.

2. Review the information listed in Step 1. Authenticate all emails associated with your developer profiles. All of your active profiles are listed. You can select See details to review each active profile's:

   • Production and sandbox apps
   • DRAF contact information
   • Approved data access
   • Security controls
   • Use case questionnaire (completed during DRAF)
   • Number of support cases

   If any information is incorrect, select the Contact Developer Support link.

3. Select Authenticate another email. You are directed to the authentication portal page where you can authenticate your additional accounts. These accounts are added under the Developer Profiles heading.

4. After you add all your accounts, choose Confirm & Continue.

5. In Step 2. Consolidate your previous developer profiles to a new SPP profile, name your new Solution Provider Portal profile and specify your email address.

6. If you want only one Solution Provider Portal profile, choose Confirm & Continue. If you want to create multiple profiles, choose I’d like to create multiple profiles.

7. If you opted for multiple profiles, you must set up each profile:

   • Select Create another New SPP profile to add additional profiles.
   • Choose Select profiles under each profile. This opens a model where you can set up the profile. Specify which of your existing profiles you want to merge into your new profile, name your profile, and specify an email address.
   • Choose Confirm.
   • Repeat these substeps for each new Solution Provider Portal profile.

8. You must assign all active profiles to a new Solution Provider Portal profile before you can continue. When this is complete, select Confirm & Continue.

9. You're redirected to the Solution Provider Portal homepage where you're notified that your profile is being created. Setup can take up to 10 minutes.

10. When your profile is ready, your screen displays Congrats! Your profiles have been created. Select Proceed now to access your Solution Provider Portal account.

Multiple emails, more than 15 active profiles, multiple merged profiles

You have more than 15 active profiles across multiple accounts.

Follow these steps to unify your account:

1. Log in to the Solution Provider Portal using your existing email and password. This takes you to the onboarding page. The system detects accounts that have more than 15 active profiles and you get a prompt that asks if you want support in unifying your profiles.

   If you choose Yes, you're redirected to the Seller Central or Vendor Central help page where you can create a unification assistance case. Developer Support coordinates with you and the tech teams to facilitate your profile merge.

   If you choose No, the workflow is identical to Multiple emails, multiple active profiles, multiple merged profiles.

Possible merge issues

• Publishing pipeline issues: In the rare case that there are developer apps in the publishing pipeline, a straightforward merge might not be possible due to technical limitations. If this occurs, the system automatically creates a ticket for the respective backend team to assist with completing the merge. Your Solution Provider Portal homepage displays the time estimate for your profile creation.

• Failed merge: If your merge fails, your Solution Provider Portal homepage displays an error message. You have the option to Retry or Contact the Support team. If you contact the Support team, they can help you merge your profiles.

• Failed unification: Unification can fail during the workflow merge process. If this happens, you might notice partial data (missing apps) or partial app features. This doesn't affect the existing applications, authorizations, and listings. If unification fails, you get an Account Migration to Solution Provider Portal Failed to Complete warning message with additional details.