Unify Your Developer Accounts

Solution Provider Portal is replacing Developer Central as the central gateway for managing your Amazon developer offerings. This guide explains how to merge your existing developer accounts into Solution Provider Portal.

For a video about account unification, refer to How to Migrate and Unify Your Amazon Developer Accounts to Solution Provider Portal.

Key points about account unification

Review the following important details:

• Your existing developer profiles are located in Developer Central, Seller Central, or Vendor Central.
• Solution Provider Portal replaces Developer Central. Seller Central and Vendor Central remain active.
• Account unification is irreversible.
• The account unification process takes up to 10 minutes.

Before you begin

Before you unify your account, review the following scenarios and identify which scenario matches your situation:

• Single profile migration

  • You use one email address to sign in to Seller Central, Vendor Central, or Developer Central.
  • Your account has one active developer profile.
  • You want to create one Solution Provider Portal profile.

  For this scenario, follow Single profile migration.

• Profile consolidation

  • You use one email address to sign in to Seller Central, Vendor Central, or Developer Central.
  • Your account has two or more active developer profiles.
  • You want to merge your active developer profiles into one Solution Provider Portal profile.

  For this scenario, follow Profile consolidation.

• Profile distribution

  • You use two or more email addresses to sign in to Seller Central, Vendor Central, or Developer Central.
  • You have multiple active developer profiles.
  • You want to create two or more Solution Provider Portal profiles and distribute your active profiles across these new profiles.

  For this scenario, follow Profile distribution.

• Large-scale unification (15+ profiles)

  • You use two or more email addresses to sign in to Seller Central, Vendor Central, or Developer Central.
  • You have more than 15 active profiles.
  • You want to create two or more Solution Provider Portal profiles and distribute your active profiles across these new profiles.

  For this scenario, follow Large-scale unification.

Account unification steps

Follow the account unification steps for the scenario that you identified in the previous section.

Single profile migration

In this scenario, you currently use a single email address to sign in to Seller Central, Vendor Central, or Developer Central. Your account has one active profile, which you want to convert into a new Solution Provider Portal developer profile.

Take the following steps to unify your account:

1. Sign in to Solution Provider Portal with your existing email and password.

2. On the onboarding page, review your developer profile information, which includes your production and sandbox apps, contact information, approved data access, security controls, use case questionnaire, and support cases.

   If any information is incorrect, choose Contact Developer Support.

3. If the information is correct, choose Confirm & Continue.
   A prompt asks you to verify whether you have additional accounts to add.

4. Choose Continue.

5. Wait for profile creation to complete, which takes up to 10 minutes.

6. When profile creation is complete, choose Proceed now to access your Solution Provider Portal account.

Profile consolidation

In this scenario, you currently use a single email address to sign in to Seller Central or Vendor Central. Your account has two active profiles and possibly one or more inactive profiles.

As part of the unification process, you merge your two active profiles into a new developer profile under one Solution Provider Portal account. However, you can choose to have more than one profile in Solution Provider Portal if your business needs require it.

Take the following steps to unify your accounts:

1. Sign in to Solution Provider Portal with your existing email and password.

2. On the onboarding page, review your developer profile information, which includes your production and sandbox apps, contact information, approved data access, security controls, use case questionnaire, and support cases.

   If any information is incorrect, choose Contact Developer Support.

3. If the information is correct, choose Confirm & Continue.
   A prompt asks you to verify whether you have additional accounts to add.

4. Choose Authenticate another email.
   You are directed to the authentication portal page where you can authenticate your additional account. Your additional account then appears in the developer profiles list.

5. After you add your additional account, choose Confirm & Continue.

6. Name your new Solution Provider Portal profile and specify your email address.
   Solution Provider Portal displays a warning that states that this unification can't be undone.

7. Choose Yes, and then choose Confirm.

8. Wait for profile creation to complete, which takes up to 10 minutes.

9. When profile creation is complete, choose Proceed now to access your Solution Provider Portal account.

Profile distribution

In this scenario, you currently have two or more email addresses that you use to sign in across Seller Central and Vendor Central. You want to create two or more Solution Provider Portal profiles and distribute your active profiles across these new profiles.

Take the following steps to unify your accounts:

1. Sign in to Solution Provider Portal using your existing email and password.

2. On the onboarding page, review your developer profile information, which includes your production and sandbox apps, contact information, approved data access, security controls, use case questionnaire, and support cases.

   If any information is incorrect, choose Contact Developer Support.

3. Choose Authenticate another email.
   You're directed to the authentication portal page, where you can authenticate your additional accounts.

4. After you add all your accounts, choose Confirm & Continue.

5. Name your new Solution Provider Portal profile and specify your email address.

6. Choose I'd like to create multiple profiles.

7. For each profile that you want to create:

   1. Choose Create another new SPP profile.
   2. Choose Select profiles.
      This action opens a model where you can set up the profile.
   3. Specify which of your existing profiles you want to merge into your new profile, name your profile, and specify an email address.
   4. Choose Confirm.
   5. Repeat these sub-steps for each new Solution Provider Portal profile.

8. Ensure that you assign all active profiles to a new Solution Provider Portal profile.

9. Choose Confirm & Continue.

10. Wait for profile creation to complete, which takes up to 10 minutes.

11. When profile creation is complete, choose Proceed now to access your Solution Provider Portal accounts.

Large-scale unification

In this scenario, you currently have more than 15 active profiles across multiple accounts.

Take the following steps to unify your accounts:

• Sign in to Solution Provider Portal using your existing email and password.
  The system detects that you have more than 15 active profiles and asks if you want support in unifying your profiles.

  If you choose Yes, you're redirected to the Seller Central or Vendor Central help page where you can create a unification assistance case. Developer support helps you merge your profiles.

  If you choose No, the flow is identical to the previous procedure (scenario three).

Troubleshooting

If you encounter issues during unification, review the following information.

• Publishing pipeline issues: In the rare case that you have developer apps in the publishing pipeline, a straightforward merge might not be possible due to technical limitations. In this case, the system automatically creates a ticket to Amazon to help you complete the merge. Your Solution Provider Portal homepage displays the time estimate for your profile creation.

• Failed merge: If the merge fails, your Solution Provider Portal homepage displays an error message. You have the option to Retry or Contact the Support Team. If you contact the support team, they can help you merge your profiles.

• Failed unification: Unification can fail during the workflow merge process. If this happens, you might notice partial data (missing apps) or partial app features. This condition doesn't affect your existing applications, authorizations, and listings. If unification fails, Solution Provider Portal displays Account Migration to Solution Provider Portal Failed to Complete with additional details.