Relatórios de desempenho

Performance Reports for the Selling Partner Reports API.

Relatório de feedback de arquivo simples

Valor de reportType: GET_SELLER_FEEDBACK_DATA

Role: Selling Partner Insights, Amazon Fulfillment

Disponibilidade: vendedores

Solicitado/agendado: este relatório só pode ser solicitado.

Tipo de saída do relatório: arquivo simples delimitado por tabulação

Contains negative and neutral feedback (one to three stars) from buyers who rated the seller's performance.

Selecione para expandir a lista de atributos do relatório.
  • Date
  • Rating
  • Comments
  • Your Response
  • Order ID
  • Rater Email

Relatório em XML das métricas dos clientes

Valor de reportType: GET_V1_SELLER_PERFORMANCE_REPORT

Role: Selling Partner Insights

Disponibilidade: vendedores

Solicitado/agendado: este relatório só pode ser solicitado.

Tipo de saída do relatório: XML

Contains select, individual performance metrics data from the Seller Central dashboard.

Selecione para expandir a lista de atributos do relatório.
  • performanceChecklist
  • orderDefectRate
  • orderDefectMetrics
  • timeFrame
  • orderCancellationRate
  • lateShipmentRate
  • policyViolation
  • onTimeDelivery
  • onTimeDelivery
  • validTrackingRate
  • contactResponseTime
  • returnDissatisfactionRate
  • customerServiceDissatisfactionRate
  • productAuthenticityStatus
  • productSafetyStatus listingPolicyStatus
  • intellectualPropertyStatus
  • orderCount
  • orderWithDefects
  • negativeFeedbacks
  • a_z_claims
  • chargebacks
  • customerExperience
    • customerExperienceMetrics
    • lateShipment
    • preFulfillmentCancellation
    • refunds
  • buyerSellerContactResponseTimeMetrics
    • averageResponseTimeInHours
    • responseUnder24Hours
    • responseTimeGreaterThan24Hours
    • noResponseForContactsOlderThan24Hours

Relatório de desempenho do vendedor

Valor de reportType: GET_V2_SELLER_PERFORMANCE_REPORT

Role: Selling Partner Insights

Disponibilidade: vendedores

Solicitado/agendado: este relatório só pode ser solicitado.

Contains the individual performance metrics data from the Seller Central Account Health dashboard.

Selecione para expandir a lista de atributos do relatório.
  • accountStatuses
    • marketplaceId
    • status
  • performanceMetrics
    • lateShipmentRate
      • reportingDateRange
        • reportingDateFrom
        • reportingDateTo
      • status
      • targetValue
      • targetCondition
      • orderCount
      • lateShipmentCount
      • rate
    • invoiceDefectRate
      • reportingDateRange
        • reportingDateFrom
        • reportingDateTo
      • status
      • targetValue
      • targetCondition
      • invoiceDefect
        • status
        • count
      • missingInvoice
        • status
        • count
      • lateInvoice
        • status
        • count
      • orderCount
      • rate
    • orderDefectRate
      • afn
        • reportingDateRange
          • reportingDateFrom
          • reportingDateTo
        • status
        • targetValue
        • targetCondition
        • orderWithDefects
          • status
          • count
        • claims
          • status
          • count
        • chargebacks
          • status
          • count
        • negativeFeedback
          • status
          • count
        • negativeFeedback
          • status
          • count
        • orderCount
          • rate
          • fulfillmentType
      • mfn
        • orderWithDefects
          • status
          • count
        • claims
          • status
          • count
        • chargebacks
          • status
          • count
        • negativeFeedback
          • status
          • count
        • negativeFeedback
          • status
          • count
        • orderCount
          • rate
          • fulfillmentType
    • onTimeDeliveryRate
      • reportingDateRange
        • reportingDateFrom
        • reportingDateTo
      • status
      • targetValue
      • targetCondition
      • shipmentCountWithValidTracking
      • onTimeDeliveryCount
      • rate
    • validTrackingRate
      • reportingDateRange
        • reportingDateFrom
        • reportingDateTo
      • status
      • targetValue
      • targetCondition
      • shipmentCount
      • validTrackingCount
      • rate
    • preFulfillmentCancellationRate
      • reportingDateRange
        • reportingDateFrom
        • reportingDateTo
      • status
      • targetValue
      • targetCondition
      • orderCount
      • cancellationCount
      • rate
    • warningStates
      • accountHealthRating
        • ahrStatus
        • reportingDateRange
          • reportingDateFrom
          • reportingDateTo
      • listingPolicyViolations
        • reportingDateRange
          • reportingDateFrom
          • reportingDateTo
        • status
        • targetValue
        • targetCondition
        • defectsCount
      • productAuthenticityCustomerComplaints
        • reportingDateRange
          • reportingDateFrom
          • reportingDateTo
        • status
        • targetValue
        • targetCondition
        • defectsCount
      • productConditionCustomerComplaints
        • reportingDateRange
          • reportingDateFrom
          • reportingDateTo
        • status
        • targetValue
        • targetCondition
        • defectsCount
      • productSafetyCustomerComplaints
        • reportingDateRange
          • reportingDateFrom
          • reportingDateTo
        • status
        • targetValue
        • targetCondition
        • defectsCount
      • receivedIntellectualPropertyComplaints
        • reportingDateRange
          • reportingDateFrom
          • reportingDateTo
        • status
        • targetValue
        • targetCondition
        • defectsCount
      • restrictedProductPolicyViolations
        • reportingDateRange
          • reportingDateFrom
          • reportingDateTo
        • status
        • targetValue
        • targetCondition
        • defectsCount
      • suspectedIntellectualPropertyViolations
        • reportingDateRange
          • reportingDateFrom
          • reportingDateTo
        • status
        • targetValue
        • targetCondition
        • defectsCount
      • foodAndProductSafetyIssues
        • reportingDateRange
          • reportingDateFrom
          • reportingDateTo
        • status
        • targetValue
        • targetCondition
        • defectsCount
      • customerProductReviewsPolicyViolations
        • reportingDateRange
          • reportingDateFrom
          • reportingDateTo
        • status
        • targetValue
        • targetCondition
        • defectsCount
      • otherPolicyViolations
        • reportingDateRange
          • reportingDateFrom
          • reportingDateTo
        • status
        • targetValue
        • targetCondition
        • defectsCount

Relatório de desempenho de promoções

Valor de reportType: GET_PROMOTION_PERFORMANCE_REPORT

Role: Selling Partner Insights, Brand Analytics

Availability: Sellers who have the Selling Partner Insights Selling Partner API role and vendors who have the Brand Analytics Selling Partner API role who are also registered in Amazon's Brand Registry.

Solicitado/agendado: este relatório só pode ser solicitado.

Tipo de saída do relatório: JSON

Contains data from promotion campaigns to help sellers and vendors optimize their promotions and adjust their advertising strategies. The report includes sales from promotions, the types of discounts that were offered, and how many items were sold as a result of the promotions. Currently, three promotion types are supported for vendors (Best Deal, Lightning Deal, and Price Discount), and two promotion types are supported for sellers (Best Deal and Lightning Deal).

Este relatório aceita os seguintes valores de reportOptions:

  • promotionStartDateFrom. The start of a date and time range (in ISO 8601 date time format) used for selecting promotions to report on. Be sure to specify the time zone: either UTC or an offset from UTC.
  • promotionStartDateTo. The end of a date and time range (in ISO 8601 date time format) used for selecting promotions to report on. Be sure to specify the time zone: either UTC or an offset from UTC. Example: "reportOptions": {"promotionStartDateFrom": "2020-11-23T15:33:26Z", "promotionStartDateTo": "2020-12-06T15:33:26Z" }

Requests must include the promotionStartDateFrom and promotionStartDateTo in the reportOptions. All promotions with a start date-time that fall within the range of promotionStartDateFrom and promotionStartDateTo will be included.

Comportamentos do relatório:

  • Se uma promoção selecionada estiver em andamento quando você solicitar um relatório, ele conterá dados cumulativos da promoção até o dia anterior à sua solicitação.
  • Um relatório conterá informações completas sobre uma promoção selecionada se esta terminar um ou mais dias antes do momento de solicitação do relatório.
  • Este relatório permite datas de início até dois anos antes da data atual.
  • Os dados desse relatório são atualizados diariamente. Alguns campos podem não refletir o estado mais atualizado da promoção.
{ "reportSpecification":{ "reportType":"GET_PROMOTION_PERFORMANCE_REPORT reportOptions":{ "promotionStartDateFrom promotionStartDateTo" }, "marketplaceIds" }, "promotions":[ { "promotionId promotionName marketplaceId merchantId type status glanceViews unitsSold revenue revenueCurrencyCode startDateTime endDateTime createdDateTime lastUpdatedDateTime includedProducts":[ { "asin productName productGlanceViews productUnitsSold productRevenue productRevenueCurrencyCode" } ] } ] }

Relatório de desempenho de cupons

Valor de reportType: GET_COUPON_PERFORMANCE_REPORT

Schema: sellerCouponReport, vendorCouponReport

Role: Brand Analytics

Availability: Sellers and Vendors

Solicitado/agendado: este relatório só pode ser solicitado.

Tipo de saída do relatório: JSON

Contains data from coupon campaigns to help vendors optimize their promotions and adjust their advertising strategies. The report includes campaign-level details (total clips, redemptions) and coupon-level details (start/end date, clips, redemptions, and budget information).

Este relatório aceita os seguintes valores de reportOptions:

  • campaignStartDateFrom - The start of a date and time range in ISO 8601 date time format used for selecting coupon campaigns to report on. Be sure to specify the time zone: either UTC or an offset from UTC.
  • campaignStartDateTo - The end of a date and time range in ISO 8601 date time format used for selecting coupon campaigns to report on. Be sure to specify the time zone: either UTC or an offset from UTC.

Exemplo: "reportOptions": {"campaignStartDateFrom": "2020-11-23T15:33:26Z","campaignStartDateTo": "2020-12-06T15:33:26Z"}

Requests must include the campaignStartDateFrom and campaignStartDateTo in the reportOptions. All campaigns with a start date-time that fall within the range of campaignStartDateFrom and campaignStartDateTo will be included. The start date-time of a campaign is considered to be the earliest start date-time of any of its coupons.

Comportamentos do relatório:

  • Se uma campanha selecionada estiver em andamento quando você solicitar um relatório, ele conterá dados cumulativos da campanha até o dia anterior à sua solicitação.
  • Um relatório conterá informações completas sobre uma campanha selecionada se esta terminar um ou mais dias antes do momento de solicitação do relatório.
  • Este relatório permite datas de início até dois anos antes da data atual.
  • Os dados desse relatório são atualizados diariamente. Alguns campos podem não refletir o estado mais atualizado da campanha.
Selecione para expandir a lista de atributos do relatório.
  • marketplaceIds
  • coupons

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