Solution Provider Portal FAQ

Frequently asked questions about the Solution Provider Portal (SPP).

General

What is Solution Provider Portal?

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Solution Provider Portal (SPP) is a single platform for all users who build solutions with Amazon Services APIs; this includes SP-API, Amazon Business, Shipping API, and MultiChannel Fulfillment. SPP is decoupled from Seller Central and provides tools that developers can use to accelerate the growth of their business and their business partners.

What new features does SPP offer compared to Seller Central and the Developer Console?

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SPP introduces: - An independent environment for managing Solution Provider business - API usage dashboard for improved integration efficiency for SP-API Developers - User Permissions for Solution Provider organizational-level account access management - Notification Preferences for flexible communication methods

What does account unification mean?

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Account unification involves the consolidation of multiple accounts into a single profile on SPP. All active developer profiles, applications, roles, authorizations, and listings are merged. This process simplifies the management of your API integration at the organizational level, but it doesn't affect how your applications function or how you receive seller authorizations.

Does my SPP account cover all regions?

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Yes. SPP is a global site and will help consolidate developer profiles across regions.

Is my application on the Seller Central App Store impacted?

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Your application will continue to display on the Seller Central App Store. There should be no disruptions for: - New sellers to authorize your apps - Existing sellers to manage your app

SPP migration

Who can initiate migration?

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Primary users can initiate migration. Primary users are the owners of the login credentials that are used to login to a company’s account.

What if I want to migrate to SPP, but have issues on my current Seller Central account and can't log in to my developer profile?

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To migrate to SPP, you must be able to log in to your existing account. Contact Seller Support or Developer Support for assistance.

Will I face any outage while migrating?

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We don't anticipate outages during the migration, as your existing SP-API integrations will continue to work. If there are any issues during the merge, you will receive a message on the user interface, and you will receive an update when the migration resumes. Even in this scenario, your applications and authorizations shouldn't be affected and will continue to work as normal.

What if I have an outage while migrating?

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You can reach out to your Account Manager or Developer Support to get help.

What does account unification mean?

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Who can initiate migration?

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Primary users can initiate migration. Primary users are the owners of the login credentials that are used to login to a company’s account.

Would my account in SPP cover all regions?

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SPP is a global site and will help consolidate developer profiles across regions.

Will my in-progress Developer Support cases show up in SPP after I migrate?

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Yes. You can access all your existing cases through links on SPP. We will redirect you to the respective portals and regions from SPP, based on where your cases are located.

Will my application client credentials or tokens change after migration?

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No. There should be no changes in terms of applications credentials. You can update your credentials at any time by rotating the LWA client secret.

After I migrate to SPP, will I need a new verification or audit?

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If your account is already verified through Seller Central or Vendor Central, you won't be asked to go through identity verification on SPP.

If you have an approved Developer Profile, you won't have to go through Data Qualification again.

We won't initiate a new audit with SPP migration. Audits happen as usual, as needed.

What if I log in to SPP and one of my accounts is missing from my profile?

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This is unlikely. You can create a support case to resolve this issue.

What if I change my mind and want to separate my accounts?

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Account migration and consolidation cannot be undone. If you need assistance, contact Developer Support.

What if I want to migrate to SPP, but have issues on my current Seller Central account and can't log in to my developer profile?

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To migrate to SPP, you must be able to log in to your existing account. Contact Seller Support or Developer Support for assistance.

Can I still use Seller Central or Vendor Central after migration?

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Your original Seller Central or Vendor Central account will continue to exist after SPP migration. However, when you access any developer features on Seller Central or Vendor Central, you are redirected to SPP.

After I migrate, what is the channel of communication?

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After you've migrated to SPP, Developer Support is your primary point-of-contact for all campaigns and communications.

Will my in-progress Developer Support cases show up in SPP after I migrate?

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Yes. You can access all your existing cases through links on SPP. We will redirect you to the respective portals and regions from SPP, based on where your cases are located.

Can I view all of my existing and archival cases after I migrate to SPP?

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In SPP, you will be able to see all of your new cases created in SPP, however, for existing regional cases, you will be linked out to corresponding regional locations those cases were originally created.

Will I be able to add more profiles to an already migrated SPP profile if I decide to at a later stage?

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No, once profiles are migrated to a new SPP profile, they cannot be migrated again through the current onboarding process. Contact Developer Support with your use case for this requirement and they will help with your specific migration business needs.

Accounts

What account should I choose when onboarding to SPP?

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We recommend using an existing account. However, if you want to decouple from your current account for any business reason, you can create a new account on SPP. This new account permits you to transfer your existing profiles without requiring that the primary user undergo new verification on SPP.

Can I create multiple SPP accounts to manage my profiles according to my business needs?

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It is better to use a single account on SPP to manage all your business needs. However, if you have valid business reasons to maintain multiple SPP accounts, you can do this. As part of the onboarding process, you have the option to merge all existing profiles that are associated with your login credentials into one SPP profile. At this step, you can choose **I’d like to create multiple profiles** to start the process of creating multiple SPP profiles.

After I set up an SPP account with some of my existing profiles, how do I start the process of setting up another SPP account for the rest of my existing profiles?

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You can go to Seller Central or Vendor Central and select the accounts that are tied to the profile that is not yet migrated. You can restart the migration process from the developer console of these accounts to create a new SPP profile. Note that choosing an account that was already migrated from Seller Central or Vendor Central will automatically redirect you to the SPP home page of the migrated account.

What if I change my mind and want to separate my accounts?

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Account migration and consolidation cannot be undone. If you need assistance, contact Developer Support.

What if I log in to SPP and one of my accounts is missing from my profile?

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This is unlikely. If you experience this issue, you can create a support case to resolve this issue.

Updated 6 days ago