Step 1: Learn the Service Provider Registration and Permissions Workflow
Learn the process that service providers and sellers take so that the service provider can act on behalf of the seller.
Before you begin onboarding as a service provider, it is critical that you understand the workflow in which service providers, their employees, and sellers interact from a permissions standpoint. By understanding this process, you can avoid common mistakes that prevent sellers from granting you permissions.
Phase 1: Service provider setup
The service provider completes the following steps to establish the business account in Solution Provider Portal, get Amazon's approval for the necessary Seller Central roles, and invite employees to join the Solution Provider Portal account.
| Step | Who | What | Where |
|---|---|---|---|
| 1 | Service provider administrator | Verifies their identity and creates the Solution Provider Portal account for the service provider's business. | Solution Provider Portal |
| 2 | Service provider administrator | Applies for Seller Central roles that, after Amazon approves, enable the service provider to perform actions on behalf of sellers. Examples include inventory management, advertising, and so on. This is a critical step. Sellers can't grant the service provider permissions until the service provider is approved by Amazon for the associated permissions. | Solution Provider Portal |
| 3 | Service provider administrator | (Optional) Adds employees to the Solution Provider Portal account, which triggers an email to the employees. | Solution Provider Portal |
| 4 | Service provider employee | Clicks the link in the email, which takes the employee to Solution Provider Portal, where they verify their identity. | Solution Provider Portal |
Phase 2: Establishing the connection between the seller and service provider
After Amazon approves the service provider for one or more Seller Central roles, the seller and service provider complete the following steps to enable the service provider to take actions on the seller's behalf.
| Step | Who | What | Where |
|---|---|---|---|
| 1 | Seller | Adds the service provider as an authorized partner. | Seller Central |
| 2 | Seller | Shares the invitation link with the service provider administrator. | Email or direct message |
| 3 | Service provider administrator | Clicks the link in the email from the seller, and is taken to Solution Provider Portal. | Solution Provider Portal |
| 4 | Service provider administrator | Triggers an invitation to the seller. | Solution Provider Portal |
| 5 | Seller | Accepts the invitation from the service provider and grants the service provider permission to Seller Central roles. The seller can only select roles for which the service provider was approved by Amazon in the service provider role approval process (phase 1 described previously) | Seller Central |
Important reminders
To set you up for success in the registration and permissions process, review the following points.
Important reminders
- Create one account in Solution Provider Portal on behalf of your business, and then invite employees to join the account.
- Get Amazon approval for Seller Central roles before you connect with sellers.
- Sellers can only grant permissions for the Seller Central roles for which you have been approved by Amazon. If you haven't been approved by Amazon for any Seller Central roles, the seller sees all permission options for you greyed out in Seller Central.
Next step
To get started, proceed to Step 2: Create a Solution Provider Portal Account for Your Company where you create a Solution Provider Portal account for your company.
Updated about 3 hours ago