Customers can contact Amazon's Customer Service to correct an invoice uploaded by a seller using Amazon's VAT calculation service. Sellers who have opted to upload their own invoices using VCS data will receive the correction data through the VIDR, and will need to upload a credit note for the original transaction and a new invoice for the corrected transaction. Customers can request an invoice correction only when they want to change either the billing address or the billing name (no other corrections are supported). When Customer Service confirms a correction, two new transactions are created and begin appearing in the VIDR:
Reversal transaction to negate the original transaction. The shipment ID of this reversal will be the shipment ID of the original transaction. The transaction ID of this reversal transaction will be a new ID, in this format: CorrectionReversal:X:XXXXXXXXX. The transaction type will be REFUND. The seller must upload a credit note for this transaction. Since a transaction ID is required for refunds, the seller must provide a transaction ID during credit note upload. Without a transaction ID, the credit note will be rejected.
Corrected transaction. The shipment ID of this corrected transaction will remain the same as the shipment ID of the original transaction. The transaction ID of this corrected transaction will be a new ID in this format - Correction:X:XXXXXXXXX. The transaction type will be SHIPMENT. The seller must upload a new invoice for this transaction. Transaction ID is required while uploading an invoice for a corrected transaction. Without the transaction ID, Amazon will not be able to map whether the invoice is for the original shipment or for the corrected transaction and will reject the invoice upload.
Since Amazon only supports correction of billing name and billing address, the amounts remain the same for the original transaction and the corrected transaction.
Note: Uploading corrected invoices and credit notes for corrections are not included in the Invoice Defect Rate calculations.Therefore, any delay in uploading invoices and credit notes for these transactions will not have a negative impact on the Invoice Defect Rate of sellers.
Updated 23 days ago