User Permissions for Service Providers

Service provider account administrators can manage user permissions to grant controlled account access to their business employees without compromising their account security or seller data.

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Important

All third-party service providers must register on SPP. Any service provider accounts that have not migrated from Seller Central to SPP by April 10, 2025 will lose the ability to access new Seller Central accounts and may lose access to existing accounts.

Seller Central administrators must add all external contractors and third-party service providers as authorized partners and not as secondary users.

Service provider account administrators can assign specific roles and permissions. These roles are tailored to the employee's responsibilities. This permission structure allows businesses to effectively delegate tasks while protecting critical account functions and maintaining compliance with Amazon's security protocols.

Account administrators can monitor user activity, adjust permission levels as needed, and revoke access at any time.

The specific actions that a service provider employee can take depend on the permission levels set by the account administrator and their service agreement. Examples of SPP user permissions include access to:

• View, Edit, View & Edit, and Admin permissions on service categories
• Seller data through service provider roles
• Perform account-related activities

To learn how to register as a service provider, refer to Register as a Service Provider.

Terminology

• Primary account users: A primary user, also known as the account administrator or owner, is the person who registers a new account. The primary user has access to every page and feature that their account type offers. This role can’t be granted or revoked, but it has the ability to grant or revoke the access of other users.

• Secondary account users: A secondary user is invited by the primary user, through User Permissions. A primary user can grant certain permissions to a secondary user. By setting user permissions, other users can complete tasks (such as manage inventory or handle shipping confirmations).

• Authorized partner: An authorized partner is an individual or company to whom a seller has granted access to their account. Authorized partners only have access to the data that sellers grant. All external contractor or companies that are not part of a seller's company must be added as authorized partners. Do not add them as secondary account users.

• Service providers: Third-party individuals and entities that are officially recognized by Amazon to help Amazon partners with day-to-day management and specialized aspects of operating their business with Amazon.

• Seller account employee: Works directly for one seller and manages only that seller’s account.

• Service provider account administrator: Manages access permissions and administrative functions for a third-party service provider business account and its employees.

• Service provider employee: Works for a third-party service provider business and typically manages multiple sellers accounts on behalf of the service provider business.