Tutorial: Get Feedback Insights for a Browse Node

This tutorial describes how to get feedback insights for a browse node. Browse node insights include the most positive and negative review and return topics for a browse node. Topics can be sorted by number of mentions and the effect on star rating they have. Month-on-month trends are also available. Review insights have customer snippets, while return insights have granular topic classifications.

Prerequisites

To complete this tutorial, you need:

• Authorization from the selling partner for whom you are making calls. For more information, refer to Authorize Applications.
• One of the following roles approved in your developer profile and selected in the App registration page for your application:
  • The Selling Partner Insights role if you are supporting a seller.
  • The Brand Analytics role if you are supporting a vendor.

Step 1. Retrieve the browse node of an item

Call getItemBrowseNode to retrieve the ID of the browse node to which an ASIN belongs. The response contains the browseNodeId that you use in the requests to the operations in the following steps.

Step 2. Retrieve browse node review topics

Call getBrowseNodeReviewTopics twice, once with sortBy set to MENTIONS, and again with sortBy set to STAR_RATING_IMPACT. This retrieves both the most-mentioned topics, and the topics that affect the star rating the most.

Step 3. Retrieve browse node review trends

Call getBrowseNodeReviewTrends.

Step 4. Retrieve browse node return topics

Call getBrowseNodeReturnTopics twice, once with sortBy set to MENTIONS, and again with sortBy set to STAR_RATING_IMPACT. This retrieves both the most-mentioned topics, and the topics that affect the star rating the most.

Step 5. Retrieve browse node return trends

Call getBrowseNodeReturnTrends. The response includes the occurrence percentage trends over the past six months.