Register as a Service Provider

Service providers are third-party companies or professionals who help sellers manage and grow their businesses by offering specialized services. Service providers who successfully register on the Solution Provider Portal (SPP) are officially recognized by Amazon and are able to perform tasks associated with the roles that are assigned to them.

Registered SPP service providers can delegate user permissions to their employees using the Permissions Manager.

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Note

The service provider account administrator must complete the registration on behalf of their business. Other company employees can create their SPP account when they receive an email invitation from the administrator.

To register as a service provider, complete the following steps:

Step 1. Create an SPP account

1. Go to SPP. Enter the requested information, then choose a password.
2. Read the Acceptable Use Policy and Privacy Policy, and choose Continue.
3. Read SPP Account Setup: General Guidance, then choose Acknowledge & Continue.
4. Select your persona: Choose I’m a Service Provider, then select Apply.
5. Verify your identity.

Step 2. Complete the Service Provider Profile

1. After you verify your identity, you have the option to submit the Service Permissions form.

2. Select a Service Category. You can only select one service category, so choose your main service offering for your initial submission. To add additional services, you can submit a separate service request for each category that you require.

3. Enter your use cases. Describe how you will use the selected roles to offer the services that correspond to the service category you chose. For each submission, you must describe the specific functions you perform within that category and how your services benefit users.

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   Note

   For each restricted role that you choose, you must provide additional information to explain your valid use cases that require access to the PII related to that role.

4. Answer the security questions about how your organization handles, shares, and protects Amazon data access.

5. Choose Save and Continue.

Step 3. Select the Service Provider Roles

1. Select the Service Provider Roles that correspond to your specific service category. Choose None, View, Edit, or Admin for each of the roles.

2. Choose Save Changes, then Submit. Confirm your submission. After submission, you must wait for approval before you can edit these roles.

   While your service-related permissions are under review, you are not able to add a new service. You can view current status and details in the support case.

3. Wait for next steps. Case updates are sent to the admin email address on file. If you are contacted for more information, you must respond within five days to prevent case closure.

Step 4. Check the status of your request

1. Sign in to SPP using your credentials. Follow the instructions in the Your service related permissions are under review banner. This banner will change to reflect the status of your request.

2. Choose Click here to view your current status and details in the support case.

3. To review all your support cases:

   • Choose Support, then Case Log, then All.
   • Select a support case, then choose View.

Step 5. List your service in Service Provider Network

After Amazon approves your SPP Service Provider Profile, you must list your service in the Service Provider Network (SPN). SPN is where you showcase your services to Amazon sellers worldwide.

A support case is automatically created for your listing process. In this support case, you must complete the service provider questionnaire, which requests the following information:

• Details about your company and services (these details are displayed on the SPN website)
• Your company logo and banner images

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Tip

For service provider-related term definitions, refer to the terminology section.