Step 5: Apply for Seller Central Roles

After you complete the service provider profile in Solution Provider Portal, you apply for Seller Central roles. Seller Central roles are sometimes called service permissions or service provider roles.

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Important

This step is crucial. If you don't complete the Seller Central role approval process, sellers can't grant you permissions in Seller Central.

Steps to apply for Seller Central roles

After your identity verification is approved, take the following steps:

1. Continuing from the previous onboarding step in Solution Provider Portal, select the Service Provider Roles that correspond to your specific service category. Choose None, View, Edit, or Admin for each of the roles. If you're unsure which roles to select, use the following guidelines:

   • If your service requires access to sellers' accounts, request the necessary roles to ensure that your service functions as intended.
   • When you select roles, choose only the roles that are directly relevant to your service category. If you're unsure, start with a small subset of roles; you can always add additional roles later.
   • Be prepared to justify any selected roles.
   • If your service doesn't require role access, you can still add a service category to your Solution Provider Portal account without requesting roles, but sellers won't be able to grant you access to act on their behalf in Seller Central.

2. Choose Save Changes, and then choose Submit.

3. Confirm your submission.

4. Wait for next steps. Your access request is just the first step in the process. Review usually takes at least two weeks, during which:

   • You can't edit your service or these roles. (The Edit Service button is inactive.)
   • You can view your status through the banner and support case.
   • Amazon sends updates to the primary account user email address.
   • Amazon might reach out to you through your support case to request more information or to initiate your service listing process, help you understand the platform guidelines, and assist you in completing any remaining requirements.
   • If Amazon contacts you for more information, you must respond within five days. If you don't respond to requests for information within five days, your current access level remains unchanged. Amazon doesn't modify your account unless you choose to submit an additional request.

5. If your case is denied and you want to appeal, update your service request in Solution Provider Portal with additional or corrected information from your previous submission.

Next step

After Amazon approves you for Seller Central roles, proceed to Step 6: Invite Employees if you have employees that you want to allow to act on the seller's behalf. Otherwise, proceed to Step 7: Connect With Sellers.