Manage Users in Solution Provider Portal

As an SP-API developer, you might need to give multiple employees access to your Solution Provider account so that they can help manage your SP-API applications.

This topic describes how to add employees to your Solution Provider Portal account and how employees can accept invitations to join.

Add employees to your Solution Provider Portal account

To add an employee to your Solution Provider Portal account, take the following steps:

1. Sign in to Solution Provider Portal as an admin.

2. In the upper right corner, choose the gear icon (⚙️), and then choose User Permissions.

3. On the Users tab, under the User Management header, choose Add User.

4. Enter the user's name, email, and language preference.

5. Choose Send Invite.

6. A confirmation pop-up window appears, which confirms that the invitation has been sent to the user's email.

   ⭐

   Tip

   The pop-up also contains the invitation link. You can share this link directly with the employee if they have issues receiving the email invitation.

Accept an invitation to Solution Provider Portal

To accept an invitation to join Solution Provider Portal, employees should take the following steps:

1. Check your email for the invitation to Solution Provider Portal, and choose that the first step in the email contains.

2. You will be directed to Solution Provider Portal. Sign in to your account or create a new one.

   ⚠️

   Important

   Use the email address that received the invitation. If you already have a Secondary User or Seller Central account, you can use the same login credentials for Solution Provider Portal.

3. Choose Accept Invitation.

Troubleshooting

The following section describes what to do if an employee encounters issues during the invitation acceptance process.

What happens if an employee uses a different email to log in?

If an employee uses a different email address than the email address that the invitation used:

1. Solution Provider Portal displays a message to the employee that indicates that the Solution Provider Portal admin must approve their registration.

2. The Solution Provider Portal admin receives an email about the employee's use of a different email address.

3. The employee should inform the Solution Provider Portal account admin to complete the following steps:

   1. Sign in to Solution Provider Portal as an admin.

   2. In the upper right corner, choose the gear icon (⚙️), and then choose User Permissions.

   3. On the Users tab, above the Open Invites header, choose Open Invitations.

   4. Locate the employee's name with their updated email address.

   5. Next to Actions, choose the down arrow, and then select Confirm Invitation.

   6. A green banner that confirms the successful request appears. The name disappears from Open Invites and is now under User Management.